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1. Purpose and identification


This General Conditions of Sale document defines the conditions applicable to sales concluded via the website, hereinafter referred to as "CYNTHIA NORENDI".

The general conditions of sale described below detail the rights and obligations of the company CYNTHIA NORENDI and its customers in the context of the sale of the following goods: articles of clothing and fashion accessories.

The company CYNTHIA NORENDI reserves the right to adapt or modify these GTCs at any time, the version of the GTC applicable to all sales being those that appear online on the site.

The customer declares that he has read and accepted the general conditions of sale prior to placing his order.

The validation of the order therefore implies acceptance of the general conditions of sale.

These conditions exclusively concern only non-commercial individuals.

2. Order

The Customer can order on the Internet via the site.
The order implies irrevocable acceptance of these general conditions of sale. These general conditions of sale may be subject to modifications, the applicable conditions are those in force on the site to be completed on the date the order is placed.

The order can only be registered on the site if the user has clearly identified himself by entering his customer code (corresponding to his e-mail) and a chosen password. All orders are only taken into account after acceptance of payment.
After acceptance of payment, CYNTHIA NORENDI will confirm the order to the Customer, by e-mail, by assigning a number to it.

3. Availability of products

Any order implies acceptance of the prices and description of the products available for sale.
CYNTHIA NORENDI undertakes to honor orders received on the website only within the limits of available stocks. In the absence of availability of one or more bag (s) ordered, CYNTHIA NORENDI undertakes to inform the customer as soon as possible.

The customer's order will then be automatically canceled. No debit will be made to the customer's account, the debit taking place only after the shipment of the goods.

Each product will be the subject of a descriptive sheet which, in addition to the photograph, will contain: the price, the photograph, the sizes and colors available, the composition, as well as the particular characteristics. Minimal differences between product and its photography may exist, depending in particular on the resolution and the definition of the colors of the user's screen.

4. Delivery

The transport costs of the product which will be explicitly stated when purchasing it will be
on client fee. The delivery is made in France and abroad, subject to the provisions mentioned below.
Any order placed on the CYNTHIA NORENDI site before 3 p.m. Monday to Friday (excluding public holidays) will be prepared and dispatched the same day, subject to validation of payment (see paragraph 5. Payment).

Orders placed on a Saturday, Sunday or public holiday will be processed on the 1st working day following.

You can consult our Deliveries and Returns page regarding carriers, delivery times and countries and regions delivered.

5. Price


The purchase prices of CYNTHIA NORENDI products will be specific for each country, from which the order comes and will be indicated in euros all taxes included, excluding delivery costs and customs fees; it being specified that the value added tax is that in force on the regulation of distance selling. Customs fees are payable by the customer.
The prices applied are those communicated on the site and confirmed to the customer during the validation of his order.
The delivery costs are communicated to the customer on the summary of the order before the validation of the latter and are expressed all taxes included. These costs are borne by the customer and are invoiced in addition to the sale price of the products.

CYNTHIA NORENDI may apply special promotions to one or more products on the site, which modify the price.

We reserve the right to modify our prices at any time, but we undertake to apply the prices indicated on the site at the time of your order. Customs fees are payable by the customer.
We inform you that in the event of the display of an incorrect price, manifestly derisory (vile price), whatever the reason (computer bug, manual error, technical error), the order itself validated by us- will be canceled , which we will inform you as soon as possible.
You will then be able, if you wish, to reorder your order at the corrected and exact price.

6. Legal warranty

CYNTHIA NORENDI guarantees the conformity of the products with regard to what is provided for in the corresponding sheet of the product provided on the site for a period of two years and in accordance with articles 128-135 of the Consumer Code.

The warranty does not cover damage caused by: improper treatment of products, misuse, accidents, water, solvents, wear, damage caused by carriers and, in any case, damage deriving from third-party factors and not attributable to product conformity defects.

Without prejudice to cases of theft or serious misconduct, it is in any case excluded the reimbursement of damages deriving from defects in conformity of the products and consisting in the loss of the content of the product and those resulting from the impossibility of using the product.

7. Right of withdrawal

In accordance with the provisions of article L.221-18 of the Consumer Code, the customer has a period of 14 days to assert his right of withdrawal without having to justify a reason.

The starting point of the deadline is the day of receipt of the order by the customer or by the third party designated by him.

If the 14-day period expires on a Saturday, Sunday or a public holiday , it is extended until the next working day.

To assert his right of withdrawal, the Customer must notify CYNTHIA NORENDI of his decision to withdraw, before the expiration of the period:

  •   Either by means of an unambiguous statement such as email

Specifying the following: name, address, telephone number,
order, reference, type of article, price and quantities.


Reimbursement cannot be made if the article concerned has suffered depreciation resulting from manipulations other than those necessary to establish its nature, characteristics and or even compliance.

In the event of exercise of the right of withdrawal, the customer must return at his expense to CYNTHIA NORENDI the goods purchased, sending them within 14 days from the date of exercise of the right of withdrawal to the following address :


8. Personal data

CYNTHIA NORENDI collects certain information necessary to process orders.
These data are not only necessary for the processing of the customer's order by CYNTHIA NORENDI, but also for communicating to the customer information on the CYNTHIA NORENDI brand, on the site or making him benefit from CYNTHIA NORENDI commercial offers; if the customer accepts it by confirming his order.
The information is strictly confidential and is indicated by an asterisk (*)
when necessary for CYNTHIA NORENDI, and / or its service providers as part of the management of the customer's order.
CYNTHIA NORENDI undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent that the customer's personal information is distorted, damaged or that unauthorized third parties have access to it.

To find out more about the confidential data processing policy, click here:

9. Cookies

In order to process the customer's order, and in order to better understand their needs and personalize the services offered on the Site, CYNTHIA NORENDI uses cookies. The cookie is a computer file, stored on the hard disk of the Customer's microcomputer, which aims to signal its passage on the site.
Cookies memorize, the time the customer visits the site, their identity (known by their email address and password) and the content of their basket. Once disconnected from the site, this information is memorized for 30 (thirty) days before being definitively erased.

The Customer can oppose the registration of cookies by configuring their Internet browser. He then loses all personalization of the service offered to him on the Site.

10. Applicable law

These General Conditions of Sale are subject to French law.

11. Jurisdiction - Litigation

Any dispute or dispute relating to these General Conditions of Sale and the relations between the parties will be subject to the exclusive jurisdiction of the Commercial Court of Créteil, France.

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